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High protein & natural collagen 
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Privacy policy

Privacy Policy

Last updated: July 2026

At Freja, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, create an account or otherwise interact with us.

1. Who We Are

This website is operated by Take Stock Foods Limited, trading as Freja and Freja Bone Broth.

Company number: 12556903

Registered office:

4 Coleman Street, 6th Floor
London
England
EC2R 5AR

Email: hello@frejafoods.com

Website: www.frejabonebroth.com

For the purposes of UK data protection law, Take Stock Foods Limited is the data controller responsible for your personal information.

 

 

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information you provide

This includes:

  • your name;

  • billing and delivery addresses;

  • email address;

  • telephone number;

  • account login details;

  • order history;

  • subscription information;

  • customer service enquiries;

  • reviews, ratings and feedback;

  • photographs or other content you choose to share with us;

  • marketing preferences.

Order information

When you place an order we may collect:

  • products purchased;

  • order value;

  • payment status;

  • delivery information;

  • refund and replacement history;

  • subscription history.

Payments are processed securely by our payment providers. We do not store your full payment card details.

Information collected automatically

When you visit our website we may automatically collect information including:

  • IP address;

  • browser type;

  • operating system;

  • device type;

  • pages visited;

  • products viewed;

  • referring website;

  • date and time of visits;

  • cookie identifiers.

Information from third parties

We may receive information from trusted service providers including:

  • payment providers;

  • delivery companies;

  • ecommerce providers;

  • subscription management providers;

  • review platforms;

  • analytics providers;

  • advertising platforms;

  • fraud prevention providers.

 

 

3. How We Use Your Information

We use your personal information to:

  • process and deliver your orders;

  • manage subscriptions;

  • communicate about orders and deliveries;

  • provide customer support;

  • process refunds, replacements and Happiness Guarantee claims;

  • improve our products and services;

  • personalise your shopping experience;

  • administer promotions and competitions;

  • prevent fraud and misuse;

  • comply with legal obligations;

  • send marketing communications where you have chosen to receive them.

 

 

4. Our Legal Basis

We only process personal information where we have a lawful basis to do so.

These include:

Contract

To fulfil your order, process payments, deliver products and provide customer support.

Legitimate Interests

To improve our website and products, prevent fraud, analyse business performance and respond to customer enquiries.

Consent

Where required for email marketing, cookies or other marketing activities.

You may withdraw your consent at any time.

Legal Obligation

Where we are required to keep records or comply with legal or regulatory requirements.

 

 

5. Marketing

If you have chosen to receive marketing, we may send you emails about:

  • new products;

  • offers and promotions;

  • recipes;

  • educational content;

  • surveys and competitions.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

You will continue to receive service emails relating to your orders, subscriptions or account.

 

 

6. Cookies

We use cookies and similar technologies to:

  • operate our website;

  • remember your preferences;

  • keep your shopping basket active;

  • analyse website performance;

  • improve your experience;

  • measure advertising performance.

Some cookies are essential for the website to function.

Non-essential cookies will only be used where you have provided consent through our cookie banner.

You can change your cookie preferences at any time through your browser settings or our cookie preferences tool.

 

 

7. Reviews and User Content

If you submit a review, photograph or other content, we may publish it on our website or use it in our marketing.

We may display your first name, initials or another chosen display name alongside your review.

By submitting content, you grant Freja permission to use it in accordance with our Terms & Conditions.

We will never publish your email address.

 

 

8. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

  • payment providers;

  • warehouse and fulfilment partners;

  • delivery companies;

  • ecommerce providers;

  • customer service providers;

  • marketing providers;

  • analytics providers;

  • review platforms;

  • fraud prevention services;

  • professional advisers.

We may also share information where required by law or to protect our legal rights.

We do not sell your personal information to third parties.

 

 

9. International Transfers

Some of our service providers may process information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

 

 

10. How Long We Keep Your Information

We keep personal information only for as long as necessary.

Retention periods depend on the purpose for which the information was collected and our legal obligations.

For example, we may retain:

  • order information for accounting and tax purposes;

  • customer service records to help resolve future enquiries;

  • refund and Happiness Guarantee records to prevent misuse;

  • marketing preferences until you unsubscribe.

When information is no longer required, it is securely deleted or anonymised.

 

 

11. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information.

These measures include secure payment processing, encrypted connections, restricted staff access and trusted service providers.

Although we take security seriously, no internet transmission can be guaranteed to be completely secure.

 

 

12. Your Rights

Depending on your circumstances, you have the right to:

  • access your personal information;

  • correct inaccurate information;

  • request deletion of your information;

  • restrict processing;

  • object to processing;

  • withdraw consent;

  • request a copy of certain information in a portable format.

To exercise any of these rights, please contact us using the details below.

We may ask you to verify your identity before responding.

 

 

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

More information is available at www.ico.org.uk.

 

 

14. Children's Privacy

Our website is intended for adults.

We do not knowingly collect personal information directly from children.

 

 

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing any personal information.

 

 

16. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will show the date it was last updated.

 

 

17. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us.

Take Stock Foods Limited
Trading as Freja

4 Coleman Street, 6th Floor
London
England
EC2R 5AR

Email: hello@frejafoods.com

Website: www.frejabonebroth.com