Shop 3 for 2 on all Blends and Powders Add any 3 items, discount automatically applied at checkout

Terms & Conditions

 

Terms & Conditions

Last updated: July 2026

These Terms & Conditions govern your use of the Freja website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is operated by Take Stock Foods Limited, trading as Freja and Freja Bone Broth.

Company number: 12556903

Registered office:

4 Coleman Street, 6th Floor
London
England
EC2R 5AR

Email: hello@frejafoods.com

Website: www.frejabonebroth.com

Throughout these Terms, "Freja", "we", "our" and "us" refer to Take Stock Foods Limited. "You" and "your" refer to the customer using our website or purchasing our products.

 

 

2. These Terms

These Terms apply to:

  • your use of our website;

  • all orders placed through our website;

  • subscription purchases;

  • promotions and discount codes;

  • customer reviews and content submitted to us.

Our Privacy Policy and Shipping, Returns & 30-Day Happiness Guarantee Policy also form part of these Terms.

 

 

3. Changes to These Terms

We may update these Terms from time to time.

The version published on our website when you place an order will apply to that order.

 

 

4. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • use the website in breach of any law;

  • interfere with the operation or security of the website;

  • introduce viruses or malicious software;

  • attempt to gain unauthorised access to our systems;

  • copy or reproduce website content without our permission.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

 

 

5. Customer Accounts

If you create an account, you are responsible for:

  • keeping your login details secure;

  • ensuring your account information remains accurate;

  • all activity carried out using your account.

Please contact us immediately if you believe your account has been accessed without your permission.

 

 

6. Product Information

We take reasonable care to ensure that product descriptions, pricing, ingredients, nutritional information and images are accurate.

However:

  • packaging may change from time to time;

  • colours may vary depending on your screen;

  • product images are for illustration only;

  • recipes and ingredients may occasionally change.

If you have allergies or dietary requirements, please check the product packaging before consuming the product.

 

 

7. Health Information

Freja products are foods, not medicines.

Any nutritional or wellness information provided on our website, emails or social media is for general information only and should not be treated as medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease.

If you have a medical condition or specific dietary concerns, please seek advice from an appropriately qualified healthcare professional before making changes to your diet.

 

 

8. Placing an Order

When you place an order, you are making an offer to purchase products from us.

You will receive an acknowledgement email confirming that we have received your order. This does not mean your order has been accepted.

A legally binding contract is formed only when we dispatch your order.

We may refuse or cancel an order where:

  • products are unavailable;

  • payment cannot be authorised;

  • there is an obvious pricing error;

  • we reasonably suspect fraudulent or unlawful activity;

  • we are unable to fulfil the order.

If payment has already been taken, any cancelled order will be refunded in full.

 

 

9. Prices

All prices are shown in Pounds Sterling (GBP).

Prices include VAT where applicable.

Delivery charges are calculated during checkout.

We may change prices at any time, although changes will not affect orders already accepted.

 

 

10. Payment

Payment must be received before your order is dispatched.

Payments are securely processed by our payment providers.

We do not store your full payment card details.

 

 

11. Delivery

Delivery options and estimated delivery times are displayed during checkout.

Delivery dates are estimates only and cannot be guaranteed.

Risk in the products passes to you once your order has been delivered.

Ownership of the products remains with Freja until payment has been received in full.

Full details can be found in our Shipping, Returns & 30-Day Happiness Guarantee Policy.

 

 

12. Your Consumer Rights

Nothing in these Terms affects your statutory rights under UK consumer law.

Information about deliveries, returns, refunds, replacements and our 30-Day Happiness Guarantee is set out in our Shipping, Returns & 30-Day Happiness Guarantee Policy.

 

 

13. 30-Day Happiness Guarantee

We want you to feel confident trying Freja, which is why we offer a voluntary 30-Day Happiness Guarantee in addition to your statutory rights.

If you're not happy with your purchase, please contact us within 30 days of delivery.

Our Happiness Guarantee:

  • applies to opened and tried products;

  • applies to subscription orders;

  • is limited to one claim per customer; and

  • is intended for genuine customer satisfaction concerns.

Depending on the circumstances, we may offer a refund, partial refund, replacement or an alternative Freja product.

Full details, including how to make a claim, can be found in our Shipping, Returns & 30-Day Happiness Guarantee Policy.

 

 

14. Subscriptions

Where products are purchased on subscription:

  • subscriptions renew automatically until cancelled;

  • customers may pause, skip, swap products, change delivery frequency or cancel their subscription through their account;

  • changes or cancellations must be made at least three days before the next renewal date;

  • subscription prices may change from time to time. Where this happens, we will notify affected customers by email before the new price takes effect.

 

 

15. Promotions & Discount Codes

Unless stated otherwise:

  • only one promotional code may be used per order;

  • promotional codes cannot be applied retrospectively;

  • promotional codes cannot be exchanged for cash;

  • selected products, bundles or subscriptions may be excluded;

  • free gifts are subject to availability;

  • where a promotional gift becomes unavailable, we may substitute it with an item of equal or greater value.

We reserve the right to withdraw or amend promotions where reasonably necessary.

 

 

16. Reviews & Customer Content

Customers may choose to submit reviews, ratings, photographs or other content relating to their experience with Freja.

By submitting content, you confirm that:

  • it reflects your genuine experience;

  • you own the content or have permission to share it;

  • it does not infringe the rights of any third party.

You retain ownership of your content.

However, by submitting content you grant Freja a worldwide, non-exclusive, royalty-free licence to use, reproduce, edit, publish and share your review, photographs or other content for marketing and promotional purposes, including on our website, social media, email marketing and advertising.

We reserve the right to remove content that we reasonably consider to be false, misleading, offensive, defamatory, unlawful or spam.

 

 

17. Intellectual Property

All content on this website, including text, logos, photographs, graphics, recipes, videos and branding, belongs to Freja or its licensors.

You may use the website for your personal, non-commercial use only.

You must not reproduce or commercially exploit any content without our prior written permission.

 

 

18. Third-Party Websites

Our website may contain links to third-party websites.

These are provided for convenience only.

We are not responsible for the content, availability or privacy practices of third-party websites.

 

 

19. Website Availability

We do not guarantee that our website will always be available or uninterrupted.

We may suspend, withdraw or update the website where reasonably necessary for maintenance, security or operational reasons.

 

 

20. Limitation of Liability

Nothing in these Terms limits or excludes liability that cannot legally be excluded, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • your statutory consumer rights.

Subject to the above, Freja shall not be liable for indirect or consequential losses arising from your use of the website or purchase of our products.

Our total liability in connection with any order shall not exceed the amount paid for that order.

 

 

21. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, strikes, pandemics, government action or supplier failures.

Where possible, we will take reasonable steps to minimise disruption.

 

 

22. Privacy

Your personal information is processed in accordance with our Privacy Policy.

 

 

23. General

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If we choose not to enforce a right immediately, this does not mean we have waived that right.

These Terms represent the entire agreement between you and Freja regarding your use of our website and purchase of our products.

 

 

24. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales unless applicable consumer law provides otherwise.

 

 

25. Contact Us

If you have any questions about these Terms, please contact us:

Take Stock Foods Limited
Trading as Freja

4 Coleman Street, 6th Floor
London
England
EC2R 5AR

Email: hello@frejafoods.com

Website: www.frejabonebroth.com